Last updated February 2021 to provide additional disclosures about the collection, use and sharing of information.
This Privacy Policy applies to Telecom Evolutions, LLC d/b/a PhonePower, and/or DSL Extreme ("PhonePower"), is designed to help you understand how we collect and use information about you when you visit our website, request information, subscribe to and use our services.
The Types of Information We Collect About You
When you inquire about service, create an account with us, request information, or provide feedback, we may collect information including but not limited to your name, company name, address and contact information, such as email address, phone number, credit and payment information in order to service your account and act upon your feedback or issues.
As a customer of PhonePower and its affiliated brands, we may automatically collect information through the use of the service including but not limited to IP address, geolocation information, calling records, voicemails and transcripts, and contact information used in call routing.
Cookies
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
We do not currently respond to "do not track" signals as we are trying to provide you with a personalized experience.
Collection / Use of Information
PhonePower may collect and use subscriber identifiable information for billing, provisioning of service, resolution of problems associated with service, 411 type directory services, 911 emergency service, demographic data, and to inform subscribers of new products or services that will enhance their PhonePower experience. PhonePower may use subscriber identifiable information to market new products and services to the subscriber and to any channel partner that may have knowledge of the subscriber's services with PhonePower. If a subscriber chooses, and notifies PhonePower in writing, not to participate in direct marketing of new products and services from PhonePower then subscriber's information will not be used for the purpose of marketing new products. Users may email [email protected] in order to opt-of direct marketing communications or use the unsubscribe feature provided on all email communications.
PhonePower also may use subscriber identifiable information to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of service, the network integrity, that otherwise violate PhonePower's Service Agreements or activities that are or may be illegal.
Sharing and Disclosure of Information
PhonePower will not trade, sell, or disclose to any third party any form of subscriber identifiable information for purposes of marketing to the subscriber without the consent of the subscriber. This includes information derived from registration, subscription, and use of PhonePower's service.
PhonePower may disclose subscriber identifiable information as required by subpoena, search warrant or other legal process or in the case where failure to disclose information will lead to imminent harm to the subscriber or others.
Also, in the event PhonePower or substantially all of its assets were acquired, your information would be transferred along with other business assets as permitted by law.
We may also disclose information we have collected about you with unaffiliated third parties as permitted by law.
Your California Privacy Rights
If you are a California resident, you may request information regarding the disclosure of your personal information by PhonePower to a third party, if any, for a third party's direct marketing purposes once per calendar year. If applicable, this information would include the categories of information and the names and addresses of businesses with which we shared information in the prior calendar year. To make such a request, please send an email [email protected] or a letter to PhonePower Compliance, 9221 Corbin Ave, Suite 155, Northridge, CA 91321. with "Request for California Privacy Information" in the subject line or body of the email or letter.
Security
Although PhonePower has invested and deployed a wide variety of technology and security features to ensure the privacy of subscriber information on its network, security can never be assured. PhonePower has implemented strict operations guidelines to ensure subscriber privacy is safeguarded. PhonePower will continue to revise policies and implement additional security features as new technologies become available. However, no information transmission over the Internet is 100 percent secure. PhonePower cannot guarantee in any way that information provided to PhonePower by subscriber may not be illegally obtained from PhonePower.
Content of Communications
PhonePower will not read, listen to or disclose to any third parties private e-mail, voice conversations, or other communications that are transmitted using PhonePower services, except as required to ensure proper operation of services or as otherwise authorized by law.
Account Information
The subscriber is responsible for ensuring that the information on file with PhonePower is current and accurate. Subscribers may update the information they have on file through the PhonePower portal or by contacting our customer service department at phonepower.com/ContactUs.aspx.
Children's Privacy Policy
PhonePower does not sell products or services for purchase or use by children. PhonePower does not knowingly solicit or collect subscriber identifiable information from children or teenagers under the age of eighteen. In addition, PhonePower will not knowingly link to any third–party web site that solicits or collects subscriber identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to PhonePower, please contact PhonePower at [email protected] so that the information can be removed.
Changes to our Privacy Policy
We will occasionally update this Privacy Policy. If we make material changes to this policy, we will identify those changes prominently. If you have any questions about this Privacy Policy, please contact us at [email protected]